Eskalasi Alert Monitoring

## Prosedur: Eskalasi Alert Monitoring ### Trigger - CPU usage > 90% selama 5 menit - RAM usage > 95% - Disk usage > 85% - Network latency > 100ms ### Langkah-langkah **Step 1: Alert diterima** Sistem monitoring mengirim alert ke ConAI. **Step 2: Klasifikasi severity** - Critical: Service down → eskalasi immediate - High: Performance degraded → eskalasi dalam 5 menit - Medium: Warning threshold → eskalasi dalam 15 menit **Step 3: Notifikasi tim** Kirim notifikasi via WhatsApp ke on-call engineer. **Step 4: Execute auto-remediation** Jika tersedia, jalankan runbook remediation otomatis.